Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all products and services offered by Apptuned Limited through apptuned.app, including SaaS subscriptions (Apptuned Assess, Apptuned Workplace, Apptuned Focus), one-time purchases, and professional consultancy engagements. Payments are processed by Paddle.com Market Limited, our authorised Merchant of Record.

All prices are displayed in USD unless otherwise stated. Currency conversion is handled by Paddle at the point of purchase.

2.1 Monthly Plans

Monthly subscriptions are billed at the start of each billing cycle. We do not provide pro-rated refunds for partial months once a billing cycle has begun. You may cancel at any time; cancellation takes effect at the end of the current paid period, after which you will not be charged further.

2.2 Annual Plans

Annual subscriptions are billed upfront for a full 12-month period. You may request a full refund within 30 days of the initial purchase or annual renewal date. After 30 days, annual plan fees are non-refundable except where Apptuned has materially failed to deliver the service as described.

2.3 Free Tier

The free tier is provided at no cost. No refunds are applicable. Free tier users may upgrade to a paid plan at any time.

2.4 Cancellation Process

To cancel a subscription, email billing@apptuned.app with your account email and the subscription to cancel. Cancellations are processed within 1 business day. You will receive a confirmation email.

In accordance with the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013, customers in the European Union and United Kingdom are entitled to a 14-day cooling-off period from the date of their first subscription payment. During this period, you may request a full refund of your most recent subscription payment without providing a reason.

This right does not apply where the digital content has been fully consumed or where you have expressly waived this right upon purchase.

One-time AI cognitive assessment purchases are non-refundable once the assessment has been completed and the report delivered, as the digital service has been fully rendered.

If a technical error prevented delivery of a report you paid for, contact us within 7 days at billing@apptuned.app for a full refund or re-delivery.

Consultancy engagements are governed by a separate Statement of Work (SOW) or Service Agreement. In the absence of a separate agreement, the following applies:

• Deposits: Non-refundable once the engagement has commenced (kick-off meeting held).
• Upfront project payments: Refundable on a pro-rated basis for work not yet delivered, less reasonable preparation costs, if cancelled more than 5 business days before commencement.
• Completed milestones: Fees for completed and accepted milestones are non-refundable.
• Training sessions: Non-refundable within 48 hours of the scheduled session. Rescheduling is available up to 48 hours prior.

If you believe you have been charged in error (e.g. duplicate charge, incorrect amount, unrecognised transaction), please contact us within 60 days of the charge:

We will investigate and respond within 3 business days. Confirmed billing errors are refunded within 5–10 business days via the original payment method.

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Filing a chargeback while a refund request is being processed or after a refund has been issued may result in account suspension and may be treated as fraud under applicable law.

Apptuned reserves the right to dispute chargebacks with evidence of service delivery and these Terms. Customers who initiate fraudulent chargebacks may be banned from future use of our platform.

Approved refunds are processed as follows:

Refunds are issued in the original transaction currency. Exchange rate differences are not refundable. Paddle processes all refund transactions as our Merchant of Record.

To request a refund, contact our billing team:

Please include your order/transaction ID (from your Paddle receipt), the email address used for purchase, and a brief description of your request. We aim to resolve all refund requests within 5 business days.

This policy is governed by the laws of Kenya. For EU customers, mandatory consumer protection rights under applicable EU law take precedence over any conflicting provision in this policy.